Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the White Phoenix Consulting ("White Phoenix", "we", "us", or "our") website and services. By using our website or engaging us for a project, you agree to these Terms. If you do not agree, please do not use the site or our services.

1. Services

White Phoenix provides web development, mobile and web application development, custom software and ERP development, and technology consulting. The specific scope, deliverables, timelines, and fees for any engagement are defined in a separate written proposal, quote, or statement of work ("Project Agreement"), which forms part of these Terms.

2. Quotes and proposals

Quotes are based on the information available at the time and are valid for the period stated. Changes to scope after a quote is accepted may affect price and timeline and will be confirmed in writing before work proceeds.

3. Fees and payment

• Fees, payment schedule, and milestones are set out in the Project Agreement.
• Unless agreed otherwise, an upfront deposit is required before work begins.
• Invoices are payable within the period stated on the invoice. Late payments may pause work and may incur interest where permitted by law.
• Third-party costs (such as hosting, domains, licences, and paid APIs) are your responsibility unless expressly included.

4. Client responsibilities

To deliver on time, we rely on you to provide accurate information, content, access, and timely feedback and approvals. Delays in providing these may affect the project timeline. You confirm that any materials you supply do not infringe the rights of any third party.

5. Revisions and changes

The number of revision rounds included is stated in the Project Agreement. Work beyond the agreed scope ("change requests") will be quoted and agreed separately before being carried out.

6. Timelines

We commit to agreed milestones and will communicate proactively if a date is at risk. Timelines assume timely client input and may shift due to delays, change requests, or factors outside our reasonable control.

7. Intellectual property

• Upon full payment, ownership of the final, custom-developed deliverables transfers to you, unless stated otherwise in the Project Agreement.
• We retain ownership of our pre-existing tools, libraries, frameworks, and know-how, and grant you a licence to use them as part of the deliverables.
• Third-party and open-source components remain governed by their own licences.
• Until full payment is received, all deliverables remain our property.

8. Portfolio rights

Unless you ask us in writing not to, we may reference your project and display non-confidential visuals and outcomes in our portfolio, case studies, and marketing.

9. Post-launch support

Each project includes the post-launch support period stated in the Project Agreement (typically 30 days) covering bug fixes related to our work. Ongoing maintenance, new features, and enhancements are available under a separate support plan.

10. Warranties and disclaimer

We provide our services with reasonable skill and care. Except as expressly stated, the website and services are provided "as is" without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the site will be uninterrupted or error-free.

11. Limitation of liability

To the maximum extent permitted by law, White Phoenix will not be liable for any indirect, incidental, or consequential losses, or loss of profits, revenue, or data. Our total liability arising from an engagement will not exceed the fees paid to us for that engagement.

12. Confidentiality

Each party agrees to keep the other's non-public information confidential and to use it only for the purpose of the engagement. This obligation survives the end of the project.

13. Termination

Either party may terminate an engagement with written notice as set out in the Project Agreement. On termination, you agree to pay for all work completed up to the termination date. Provisions that by their nature should survive termination will do so.

14. Third-party services

Our deliverables may rely on third-party platforms and services. We are not responsible for the availability, performance, or terms of those third parties.

15. Governing law

These Terms are governed by the laws of India, and the courts of Bengaluru, Karnataka have exclusive jurisdiction over any dispute, subject to any specific terms in the Project Agreement.

16. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above reflects the latest version. Continued use of our website after changes constitutes acceptance of the revised Terms.

17. Contact us

Questions about these Terms can be sent to hello@whitephoenix.in or White Phoenix Consulting, Bengaluru, Karnataka, India.